Shipping policy

Last updated: September 2, 2026

Where we ship

We currently ship to addresses within the contiguous United States (lower 48).

We are not able to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations. Because our breads are perishable and travel without preservatives, transit times to these destinations exceed what we can guarantee for freshness.

Shipping cost

Shipping is included in the price of every box. There are no separate shipping charges, handling fees, or fuel surcharges added at checkout.

When your order ships

We bake and pack fresh, so orders do not ship the moment they are placed.

Ship days. Orders leave our Louisville, Colorado fulfillment center Monday through Thursday. We do not ship Friday, Saturday, or Sunday.

Order cutoff. Orders placed before 2:00 PM MST are processed for the next available ship day. Orders placed after that cutoff move to the following ship day.

Subscription orders. The Real Sourdough Edit bills on the 1st of each month and ships during the first week of each month. Build Your Own Box subscriptions ship on your selected cadence, on the next available ship day following each renewal.

Delivery timing

Delivery speed depends on your distance from Colorado. We select the service level automatically so your bread arrives fresh:

Your region	Service	Estimated transit
Closer to Colorado	UPS Ground	1 business day
Farther from Colorado	UPS 2nd Day Air	2 business days

Transit times are only estimates and include only business days. We do not consider weekends and holidays when estimating transit times. They begin the day after your box leaves our facility, not the day you place your order.

We are not able to accommodate requested delivery dates. Because we ship on a fixed schedule and route by distance, delivery dates cannot be selected, changed, or guaranteed for a specific occasion.

Tracking

You will receive a shipping confirmation email with UPS tracking as soon as your box leaves our facility. Tracking may take several hours to show movement after you receive it.

Receiving your delivery

Our breads are perishable. Once a box arrives to your address, you own the product and are responsible for its care. Please plan to bring your box inside promptly and follow our storage and care instructions outlined within the box.

Boxes are shipped without a signature requirement and will be left at your delivery address. We recommend shipping to an address where someone can retrieve the box the day it arrives, or where it will not sit in direct sun or extreme cold.

Weather and carrier delays

We monitor conditions and may hold a shipment by one or more ship day(s) when severe weather or a carrier disruption would put your bread at risk in transit. If we hold your order, we will email you.

Once a package is in UPS's possession, delivery timing is outside our control. We are not able to guarantee against carrier delays, but we stand behind the condition of what arrives — see below.

If something arrives wrong

If your box arrives damaged, incomplete, or incorrect, contact us at shop@izziobakery.com within 72 hours of delivery with your order number and photos of the box and its contents. We will do our best to make it right.

Please do not discard the packaging until we have resolved the issue.

See our Refund Policy for more details on returns and refunds.

Incorrect addresses and failed deliveries

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we are not able to reship or refund the perishable contents but we will work with you where the circumstances warrant. If a delivery attempt fails for reasons within our control, we will do our best to make it right.

Questions

Reach us at shop@izziobakery.com and we will get back to you within 3 business days.